Service at it's worst

[Byebyemermaid]

Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.

Originally Posted by Byebyemermaid

Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.

Everyone loves a customer like you. The manager would LOVE to hear about all of your complaints.

[Cajungator26]

My kid would have had a meltdown... LOL

[Nascar1966]

If that was me, the employees would be made into an ice cream sundae.

[Danzig]

i've left places before due to bad service. usually don't say anything, just don't go back. and my kids are used to it i guess....

poor guys, no ice cream

[GenuineRisk]

If the service is genuinely bad (and boy, this sounds like it was bad), I think it's worth it to complain. Of course, the catch is to remember to comment when it's good, too. (I got a nice coupon from Macy's once when I emailed them to praise the service I got from one of the salespeople and they said the good comment would go in her files, which made me happy)

I once had to complain to Starbucks because I found bits of a coffee stirrer and pieces of a rubber band in my frothy pseudo-coffee drink (this was before Chai Tea Lattes changed my world). My favorite part was when the customer service representative sheepishly asked, "Um... can I send you some coupons? Will you ever come back?" Hee hee.

[randallscott35]

Originally Posted by Cajungator26

My kid would have had a meltdown... LOL

You have a kid?

[GPK]

Originally Posted by randallscott35

You have a kid?

its not mine, I promise

[Cajungator26]

Originally Posted by randallscott35

You have a kid?

Yep... he'll be 4 in July. I got married when I was 22 to a cheater and decided after a couple of years that I didn't want to stay with someone like that, so I've been divorced for almost 2 years now.

[GPK]

Originally Posted by Cajungator26

Yep... he'll be 4 in July. I got married when I was 22 to a cheater and decided after a couple of years that I didn't want to stay with someone like that, so I've been divorced for almost 2 years now.

remind me when our wedding date is again??

[Byebyemermaid]

Originally Posted by Byebyemermaid

Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.

Lets get back to the original topic.Yesterday i went to the store and asked to speak to the store manager.I explained to her what transpired in a RESPECTFUL manner.She agreed with me 100% and asked me what time i was there so they could go to the surveilance tape.I gave her my card with my cell phone number.Guess what i just got off the phone with the general manager who thanked me 10 times,and said he had spoken to those employees.He then asked me what could he do for me and i said that just you calling back was enough.That wasn't enough for him so he said to let him know the next time we're coming in.People i'm been in sales for 25 years and if you don't think that constructive criticism isn't important for business you're dead wrong.In fact the best customer in the world is the one who does have a valid complaint,because all he's doing is telling you i want to do business with you.When the customer stops talking that's trouble.

[Cajungator26]

Originally Posted by Byebyemermaid

Lets get back to the original topic.Yesterday i went to the store and asked to speak to the store manager.I explained to her what transpired in a RESPECTFUL manner.She agreed with me 100% and asked me what time i was there so they could go to the surveilance tape.I gave her my card with my cell phone number.Guess what i just got off the phone with the general manager who thanked me 10 times,and said he had spoken to those employees.He then asked me what could he do for me and i said that just you calling back was enough.That wasn't enough for him so he said to let him know the next time we're coming in.People i'm been in sales for 25 years and if you don't think that constructive criticism isn't important for business you're dead wrong.In fact the best customer in the world is the one who does have a valid complaint,because all he's doing is telling you i want to do business with you.When the customer stops talking that's trouble.

I want some ice cream.

[Danzig]

Originally Posted by Byebyemermaid

Lets get back to the original topic.Yesterday i went to the store and asked to speak to the store manager.I explained to her what transpired in a RESPECTFUL manner.She agreed with me 100% and asked me what time i was there so they could go to the surveilance tape.I gave her my card with my cell phone number.Guess what i just got off the phone with the general manager who thanked me 10 times,and said he had spoken to those employees.He then asked me what could he do for me and i said that just you calling back was enough.That wasn't enough for him so he said to let him know the next time we're coming in.People i'm been in sales for 25 years and if you don't think that constructive criticism isn't important for business you're dead wrong.In fact the best customer in the world is the one who does have a valid complaint,because all he's doing is telling you i want to do business with you.When the customer stops talking that's trouble.

i also deal quite a bit with the public--i WANT to know if someone is not taking care of the customer. after all, if we aren't, our competitors certainly will.