Customer Service People

[randallscott35]

Ok help me here. The worst is health care customer service people. I'm actually nervous before I call these people. And sure enough I ran into a Grade A b.tich. Asked her how she was doing to break the ice...no response...then attitude. I really wanted to say to her, "if you hate your job that much, then don't work there, but don't be a c.unt and take it out on the people who need help." But how can I say that? Then she won't even attempt to help me. Catch 22.

[randallscott35]

Originally Posted by DaHoss9698

Wow, Randall the C word. You must mean business, I like. I've have found that most customer service in this country in general just sucks. And it's part of my daily job so I can attest. I really think that most people do not want to do it. Think about it, people suck. Would you want to deal with them? Health care is bad, no doubt. I'd say credit card companies are as bad if not worse. SImply because it is very difficult to get in touch with someone who speaks fluent english.

Oh, she spoke English just fine....I'm sure it isn't Club Med, but that's your freaking job. If you don't want to do it, don't do it. I thought about writing the doctor's office, b/c it was their billing arm--not the office itself. Just depresses you, b/c you almost always know how its going to go. I literally smile as I'm talking to them to try and loosen them up and find the last thread of humanity left in them.

[ddthetide]

i'm a serviceman in the electric dept. i'm the bad guy that does cut-offs for non-paymant ! i can atest that people just plain suck! you can only be cused out and threatened so many times in one day or week.
honestly old people are the only ones i go out of may way for anymore.

[Samarta]

I'm old

[timmgirvan]

Originally Posted by Samarta

I'm old

YOU just feel old!!

[Bigsmc]

My wife's debit card number was recently stolen and the person apparently bought a Dell computer with it. I would love to have kept track of how many hours have been spent with the cust. service depts of both Dell and my Bank. At least the bank had English speaking people manning the phones. The bank was actually fairly helpful, once I found the right person. The first two were useless, "sorry you'll have to fill out the proper forms and we'll review them, it'll take a few days, blah blah blah....."

Dell was a whole 'nother story. CS obviously farmed out to another country. After going round and round and round with them, I gave up. Then they started calling multiple times a day asking if the problem was fixed to my satisfaction, each time I said "no", it triggered more phone calls. Finally I told them "yes, I was satisified, stop calling me" and eventually they did.

Long story short, my bank account was frozen for four days. Until they could correct it. I felt like I was the bad guy in the whole deal. What's so difficult about refusing a purchase that was pending and closing the account so the pending purchase doesn't go through?