Service at it's worst

[Byebyemermaid]

Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.