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  #1  
Old 05-31-2007, 07:20 AM
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GenuineRisk GenuineRisk is offline
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Default Internet Question?

Hey, DTers; do any of you have any idea what might make internet run slow only at a certain time of the day? My internet at home has become mind-bogglingly slow (to the point of being unuseable) at night. During the day it's fine (I'm on it right now) but when I get home from work it's slooooooooow and I can't do anything with it. I have no idea when the speed picks back up; it's still very slow at midnight. I've reset modem, changed Airport channels, disconnected Airport, called the cable company (we have cable modem) and Earthlink. Both of those companies response was "Uhhh.... we don't know..." by the way.

It's not just my internet- one of the other people in the building (or nearby) has an open channel which I hopped on to test and it was just as slow on that one, too.

This started about a week ago and I'm really frustrated.
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Old 05-31-2007, 07:38 AM
Danzig Danzig is offline
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cable internet? i thought the more that got on, the slower it would go. so after work, i guess everyone is on.

i have satellite, no issues--unless it absolutely POURS rain.
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  #3  
Old 05-31-2007, 08:24 AM
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brianwspencer brianwspencer is offline
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Network congestion is a huge cause. It shouldn't make it run to the point of barely being useable, but I've noticed it at my own home sometimes (I have Comcast).

Since I work for Comcast, I am able to pull up my modem's diagnostics when I'm at the office, and while the modem is always "online," I can see from day to day and at certain times that the upstream/downstream signals to/from the modem fluctuate and that they sometimes affect the performance of the modem to the point where I can really notice.

If it's really getting to the point of being unuseable, I would suggest a full virus/spyware scan as well -- amazing how many people call into our call centers because their internet doesn't work and want to blame us for the fact that porn and spyware has essentially shut their system down. Sometimes it's the modem and the signal, sometimes it's you. Your story about your neighbors having equally slow connections, however, leads me to believe that it's likely some sort of network issue and it may not be congestion, but rather a problem with the fiber coming into your area from the plant (hub/box/etc). If it's widespread and more than one person is experiencing it, I would push for the company to come out and take a look at their stuff around your house, sometimes the line just goes haywire, and the summer is a good time for it to happen as changes in temperature and extreme heat and so forth can wreak havoc on a cable network.

Another thought....do you own your own modem, or does the cable company provide it to you? Sometimes it can be a problem with the modem too...it might be old (is it?) or it might be having some sort of internal hardware problem that something as simple as swapping the modem may fix.

At least I'm useful for something
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Old 05-31-2007, 10:03 AM
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Cajungator26 Cajungator26 is offline
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Quote:
Originally Posted by brianwspencer
amazing how many people call into our call centers because their internet doesn't work and want to blame us for the fact that porn and spyware has essentially shut their system down.
Are you accusing Nicole of slowing her system down by viewing pornos?!!! BRIAN!!! I'm appalled.
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  #5  
Old 05-31-2007, 10:44 AM
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brianwspencer brianwspencer is offline
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Quote:
Originally Posted by Cajungator26
Are you accusing Nicole of slowing her system down by viewing pornos?!!! BRIAN!!! I'm appalled.
Ha! Just saying that lots of people call in here with internet problems, and it turns out it's not their internet at all -- but the fact that their computer is so bogged down with harmful programs installed secretly during the neverending quest for free porn.
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  #6  
Old 05-31-2007, 10:45 AM
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Cajungator26 Cajungator26 is offline
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Quote:
Originally Posted by brianwspencer
Ha! Just saying that lots of people call in here with internet problems, and it turns out it's not their internet at all -- but the fact that their computer is so bogged down with harmful programs installed secretly during the neverending quest for free porn.
Oops. That might explain my computer problems! LOL
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  #7  
Old 05-31-2007, 10:48 AM
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Buffymommy Buffymommy is offline
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You are not going to find naked pictures of Matthew MacFayden. Stop trying Cajun.
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Old 05-31-2007, 12:20 PM
Antitrust32 Antitrust32 is offline
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If you have wireless, and the connection does not have a network key, than others can connect to your signal and slow it way down. If not, its either the internet companys fault, or you have a virus. But if you had a virus it would be slow all day, not just at one particular time.

I would suggest securing your internet signal by creating a network key. Someone would have to know your password to connect to the signal then.
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  #9  
Old 05-31-2007, 01:11 PM
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GenuineRisk GenuineRisk is offline
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Thanks guys; I'm suspecting it's overuse at night, since it runs fine during the day and we're a Mac-only household, so viruses are not as likely (not to say they're not possible, but since it only runs slow at night I'm thinking it's not a virus or spyware). And a lot of the tenants work during the day, like me.

Would switching to a different type of service (like to Road Runner) help or will I just have to break my internet addiction while I'm at home?

I do have a password, by the way. And we just hid the name of the network entirely (after changing it) but it still hasn't helped.
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Old 05-31-2007, 01:52 PM
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timmgirvan timmgirvan is offline
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Quote:
Originally Posted by GenuineRisk
Thanks guys; I'm suspecting it's overuse at night, since it runs fine during the day and we're a Mac-only household, so viruses are not as likely (not to say they're not possible, but since it only runs slow at night I'm thinking it's not a virus or spyware). And a lot of the tenants work during the day, like me.

Would switching to a different type of service (like to Road Runner) help or will I just have to break my internet addiction while I'm at home?

I do have a password, by the way. And we just hid the name of the network entirely (after changing it) but it still hasn't helped.
GR: I would suggest you purchase Spysweeper by Webroot! It's very good, and it comes with anti-virus protection. It probably wouldn't hurt to change out your modem(with the internet company) if you've had it a long time. Also..there is a very good product from Lavasoft(free) to check your system for adware, which can slow your system down tremendously. Last thing..if you have anything from Norton on your system...get rid of it!! I did so and gained 50% of my speed back. No use having 2 competing systems. Hope it works out for you
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